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Common queries answered

Frequently asked Questions

We ask that you allow our team 2-6 business days to make your product before shipping them out.

Shipping time will take about 4-7 working days for delivery. Due to the pandemic, the shipping time may be delayed 2-6 business days.

You can track your order via below link: Track order

Our Return Process is simple and hassle-free. You can return your merchandise to our warehouse up to 30 days from your item’s ship date.

If your order has not yet shipped, please contact our Customer Service: info@customishop.com

We only allow order modification within 24 hours since payment, please email to our support email: info@customishop.com

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

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