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Returns & Exchanges

Return

We only accept below 3 reasons for returns.

1. Wrong Size

2. Wrong items shipped

3. Defective items

Once you received wrong items or defective items, you notify us within 7 days of receipt of the products to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.

All returns must be authorized

To receive authorization for a return, you must contact customer service to obtain a return authorization information. All items must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. If you return items without authorization that we will refuse acceptance or non-refundable.

Physical damage to a product caused by the user doesn’t apply to this policy.

Order Cancellation:

Cancellation of an order must be requested before the order has been dispatched. Because we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. We hope you can understand this key point. Cancellation requests after the order have been dispatched will be treated in accordance with our Return policy.

Friendly Notice:

We do not cover the shipping cost of return & exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Customishop reserves the right to inspect returned items to determine if the product has been worn, used, or altered. If returned product is not in resellable condition, a shipping fee will be charged to the customer credit card and product will be returned to the customer. Purchaser pays shipping charges to return products to us and a shipping charge will be added to all exchanges. Refunds will be issued to the credit card on file immediately upon arrival of the returned item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to info@customishop.com,

Shipping

To return your product, you should mail your product to info@customishop.com,

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.

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